Frequently Asked Questions
Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below, please
contact us.
Most Popular Questions
We offer free shipping on all orders above $100. If your order is below this amount you will be charged a flat rate of $15 on shipping.
We begin processing your order as soon as it’s been placed! All of our packages are shipped via Canada Post Xpresspost™ these orders typically take 2-3 business days to deliver to most major cities in Canada.
Once your order has been placed it cannot be modified, if you have any questions regarding this please reach out to our support team at [email protected]
We currently only ship our products within Canada, stay tuned for shipping to the United States.
Once your order has been fulfilled we do not offer any further refunds or exchanges.
Other FAQs
We do offer wholesale pricing for bulk purchases. For more information about wholesale orders, please contact our sales team at [email protected]
Orders can be cancelled only if they have not yet been processed for shipping. If you wish to cancel your order, please contact our support team immediately at [email protected]
Currently, we operate exclusively online to keep our prices competitive. This allows us to offer a wider range of products at the best possible prices.
Yes, in compliance with Canadian law, we sell our products only to individuals who are 19 years or older.
Absolutely! We pride ourselves on sourcing only genuine, high-quality smoke products.